The Royal Surakarta Heritage - Handwritten Collection ★★★★★

We enjoyed the atmosphere, definitely helped by the Soloese music and decoration. The hotel is well located, including to visit the Lawu Mount and its astonishing temples. The restaurant had lots of food for many palates.

The service in the restaurant was great but slow.

The location is very centred, but you will always get a good view. They put us in rooms whose windows are kind of disturbed by the outer decorative structure of the building. If you have to stay here, choose without breakfast. The ROOM SERVICE food is way better, and probably the boy who delivers it to the room is the one of the two best staff there. The dudes at the entrance are also very helpful.

The state of the toilet and plumbing was quite disappointing. Upon entering the room, we were greeted by an unpleasant ammoniac smell emanating from the toilet, which was clean but clearly in need of maintenance. The plumbing system seemed to have a leak, as evidenced by the essential oil scent that permeated the room throughout our stay. No, we did not complain. After 8 hours of the Dwipangga Luxury train ride, we just wanted to get a massage and sleep. The staff is something else. During check-in, I booked two rooms under my name and my mother's; it took a while for them to realise that my name was on the second room. Then, booking the spa service is a bit of a drag because they are waiting for another guest to confirm their session (a Caucasian foreigner and his local wife), and confirmation cannot be done until they finish their swim. What a joke. We called a few times, but the spa still needs to return our call at the requested time. My mom and I finally got an in-room massage, which was nothing special. Maybe I should have also brought down my foreign husband to get instant confirmation. There was a clear communication barrier with the staff. While they always answered the phone in English, my foreign husband found it difficult to continue the conversation in the same language. The hotel needs to give better customer relation training. After fixing the plumbing. Also, I had an emergency request for water for my baby the morning of our check-out, and the response from the front desk was: bottled? That would be 30,000 IDR. The original price for NORMAL bottled water is around 5,000; it is unclear what kind of royal bottled water they try to offer us. We speeded up our check-out.

Its like a 5 star royal hotel in the 1960s but it was never refurbished since then. The staff act like they work in a 5 star hotel and the food is of a high standard. Was a really nice hotel to stay in.

It looks dated, many parts are old and need an upgrade/refurbishment. The pool is quite small.

Attentive staff, the hotel has a casual elegance, in a fabulous location.

Breakfast was nice.

I arrived around 3:45 PM, the rooms were not ready. During check in process, it was written the rooms were at 6th floor, but need to wait 15 minutes to be ready. After 20 minutes there were not ready yet, i need to ask and push them to give me the rooms, but instead if 6th floor they gave me 5th floor, with the reason that those were ready first. I wonder why didn’t they clean up 6th floor first. Or of they knew the 5th floor were ready first they can give us the 5th floor from the beginning. The room condition were old with noisy air conditioning and wear flooring. Upon check out, still needed to wait more than 5 minutes before they can release us and not after asking the front office again and stating that we are not taking anything from the room. Please give more smiles from the staff at the front desk.

They change us to another room because aircon not cold and fast respon from staff to give good service

Aircond a bit old in my 1st room but very update and new for 2nd room changing

Very accommodating staff and management. Cool historic decorations in lobby. Good location for walking to some interesting tourist sites.

Hallway decorations and open air center of building.

Strategic location, large room, value for money

I booked 2x rooms but the air conditioner were all not cooling.

perfect location, right in the middle of city centre.. bus stop is just in front of the hotel

central air-con smells bad

Great location. Near tourist spot, market and culinary place.

I got room in 3rd floor. The ball rom in 2nd floor. It's quite noisy, because an event in second floor (M floor)

Location

There’s only 1 restaurant, combined with bar & cafe Very limited selection of wine Service is slow Pool closes at 6pm

Lokasi sempurna tinggal jalan ke pasar gde

Parkiran terbtas, security kurang tanggap

spacious room. comfy beds quiet good price

the shower head was a bit lose.

Strategic to everywhere, in the city

I cant sleep well because, the Window wasn't sound proof

In the cengter of town

NA

The hotel ambience truly Surakarta Heritage. the room was clean and neat. the breakfast was completed with several kind of delicious menu. The hotel near to city center, you can easily access public transportation.

Heritage and Location, staff was friendly

An atmospheric hotel in a good location. Amazing breakfast buffet that is worth the price alone.

None

The location

Nice room, good air conditioning. Nice location. Very beautiful interior inside the hotel. There's a traditional Javanese live music in the morning, it gives an extra accent to the experience. Very nice.

Breakfast was not the best compared to other hotels I have stayed in, in Solo. Some food stayed too long on the table in my opinion. There were however some fresh food (made by request), the problem was there was no exhaust so the smoke stayed in the dining room. When one ordered for example spicy (let's say) noodles, the spicy air stayed in the dining room and even some people sneezed several times. I ordered omelette, it was delivered way later when i was eating my dessert. I had to turn it back.